• All passes
  • Must-sees
  • Indoors

2-3 hours

9/11 Memorial & Museum

Located on the site of the original World Trade Center, the 9/11 memorial pays homage to the 2983 victims of the 1993 and 2001 attacks.

What visitors are saying

4.9
733 reviews

They have done a phenomenal job at giving details as well as as the museum experience, using technology and remnants of 911 Really what happened for those too young to have been there and brings positive memories to those who experienced it

Dec 21, 2025

Incredible, very well laid out with amazing stories and displays.

Nov 6, 2025

Very emotional visit and all I expected it to be , really brings everything back to the day this happened Staff were lovely ,especially the young lady who served us outside when we bought some items from the cart she worked on Anyone who visits New York should certainly go here and am sure they would feel the same

Nov 21, 2025

It was a difficult thing to see but, the museum itself is beautiful and feels respectful.

Dec 14, 2025

A somber but powerful visit it, everything has been designed and arranged with care and detail, would highly recommend even though in places it felt quite overwhelming due to reasons for the museum.

Feb 11, 2026

A paper guide would be very useful to plan and facilitate the visit, and conversations with the staff reveal this to be a common observation by visitors.

Sep 15, 2025

Easy quick access, spacious with helpful staff....

Jul 10, 2025

A must to visit, amazingly put together - Again plan for long queues

Jan 12, 2026

Large and comprehensive exhibition.

Jul 19, 2025

Pretty easy to find, book and go through.

Nov 24, 2025

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What you'll do

The 9/11 museum takes an in-depth look at the story through artifacts, testimonies, and first-hand accounts. Gaze into the reflecting pools and take in the tranquil pavilion of the 9/11 memorial before learning more about the Twin Towers tragedies through respectful interactive exhibits.

Learn about the monumental impact of September 11, 2001, at the 9/11 Memorial & Museum, where the world-changing events are meticulously documented and commemorated. As you navigate the museum's exhibits, you'll uncover the stories of heroism, resilience, and unity that emerged from the ashes. The Memorial Plaza, featuring the two reflecting pools marking the former Twin Towers' footprints, pays tribute to the nearly 3,000 lives lost on that fateful day. Examine artifacts recovered from the World Trade Center site, including damaged fire trucks and personal mementos, to grasp the scale of the tragedy. Through interactive displays, witness how 9/11 shaped global politics, national security, and our collective consciousness, transforming the world forever.

Get up close and personal with the human stories behind the tragic events of September 11, 2001, at the 9/11 Memorial & Museum. The museum's exhibits artfully combine personal testimonies, multimedia presentations, and evocative memorabilia to provide a comprehensive understanding of the day's events. You'll be moved by the stories of courage and sacrifice shared by first responders, survivors, and victims' families. The museum's historical exhibition meticulously chronicles the events leading up to the attacks, the day itself, and its aftermath, fostering a deeper understanding of the tragedy. The Memorial Plaza offers a serene space for reflection and remembrance, ensuring the legacies of those lost will never be forgotten.

Start your educational journey at the 9/11 Memorial & Museum to learn about the events of September 11, 2001, and their lasting repercussions. The museum offers a detailed examination of the day's timeline, from the hijackings to the collapse of the towers, shedding light on the harrowing experiences of those affected. Multimedia exhibits and personal narratives bring you closer to the victims, survivors, and first responders who faced unimaginable circumstances. Engage with educational programs, guided tours, and public talks to broaden your knowledge of 9/11 and its impact on the world.

The Memorial & Museum serves not only as a powerful reminder of the lives lost but also as a testament to the resilience of the human spirit in the face of adversity. 


What's included

  • Admission to the 9/11 Memorial & Museum (timed entry ticket)

  • Access all current museum exhibitions

  • Visit the two reflecting pools of the 9/11 Memorial, built in the footprints of the original Twin Towers

  • Walk through the Memorial Glade and see the Survivor Tree

  • Guided tours available for an additional fee

  • Downloadable audio guides available for an additional fee


Reservations

Booking required

Book your visit in the Go City app up to 7 days in advance. You'll need your order number and the email address you booked with to make a reservation. Remember that your pass must be valid at the time of your visit.

Plans changed?

  • You can view, cancel and amend your reservation in the Go City app. Cancellations or amendments must be made at least 3 hours prior to your scheduled booking.

  • If you fail to cancel or amend your booking within the cancellation window, your pass will be ineligible for a refund or rebooking.




Where you'll be

180 Greenwich St. World Trade Center, New York, US

How to get there

Fulton Street, World Trade Center, Courtland Street, Rector Street

Standard opening hours

Monday09:00 AM - 07:00 PM
Last entry time05:30 PM
TuesdayClosed
Wednesday09:00 AM - 07:00 PM
Last entry time05:30 PM
Thursday09:00 AM - 07:00 PM
Last entry time05:30 PM
Friday09:00 AM - 07:00 PM
Last entry time05:30 PM
Saturday09:00 AM - 07:00 PM
Last entry time05:30 PM
Sunday09:00 AM - 07:00 PM
Last entry time05:30 PM

Closings & holidays

The museum is closed on Thanksgiving Day and Christmas Day. It is also closed to the general public on September 11.

The museum is open on the following Tuesdays in 2026:

March: 31
April: 7, 14, 21, 28
May: 26
June: 2, 9, 16, 23, 30
July: 7, 14, 21, 28
August: 4, 11, 18, 25
September: 15, 22, 29
October: 6, 13, 20, 27
November: 24
December: 1, 8, 15, 22, 29

Find out more

For more information, visit the 9/11 memorial website.

(212) 266-5211

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