• Must-sees
  • 9/11 Memorial & Museum

    Located on the site of the original World Trade Center, the 9/11 memorial pays homage to the 2983 victims of the 1993 and 2001 attacks.

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    9/11 Memorial & Museum

    What you'll do

    Visit the 9/11 Memorial & Museum with The New York Pass®

    • Expand your knowledge of America's key historic events with a visit to the 9/11 Memorial & Museum.
    • View over 10,000 artifacts on display.
    • Take a look at more than 2,000 first-hand interviews as well as interactive tables with photographs and family testimonies.
    • Tip: visit early in the day to secure a time slot. 

    The 9/11 museum takes an in-depth look at the story through artifacts, testimonies, and first-hand accounts. Gaze into the reflecting pools and take in the tranquil pavilion of the 9/11 memorial before learning more about the Twin Towers tragedies through respectful interactive exhibits.

    9/11 Memorial & Museum features

    The Permanent Collection
    Along with the featured exhibitions, there is also a permanent collection of items donated as well as the miraculous account from a survivor named John Stastny.

    Foundation Hall
    The museum's largest room, 15,000 square feet with a 60 feet-tall ceiling is home to a portion of a surviving retaining wall of the original World Trade Center that withstood the devastation of 9/11. The Last Column stands 36-feet high and is covered with mementos, memorial inscriptions, and missing posters placed there by ironworkers, rescue workers, and others.

    Enjoy the beautiful scenery as you gaze into the memorial pools on the North and South end. There are many other visual treats, including the 80-foot columns known as the Tridents and the International Flags displaying over 180 United Nations states which once were hanging in the lobby of the old Twin Towers before the attack.

    Explore the Historical Significance of 9/11 at the Memorial & Museum

    Learn about the monumental impact of September 11, 2001, at the 9/11 Memorial & Museum, where the world-changing events are meticulously documented and commemorated. As you navigate the museum's exhibits, you'll uncover the stories of heroism, resilience, and unity that emerged from the ashes. The Memorial Plaza, featuring the two reflecting pools marking the former Twin Towers' footprints, pays tribute to the nearly 3,000 lives lost on that fateful day. Examine artifacts recovered from the World Trade Center site, including damaged fire trucks and personal mementos, to grasp the scale of the tragedy. Through interactive displays, witness how 9/11 shaped global politics, national security, and our collective consciousness, transforming the world forever.

    Gain Insight into the Tragedy of 9/11 with a Visit to the Memorial & Museum

    Get up close and personal with the human stories behind the tragic events of September 11, 2001, at the 9/11 Memorial & Museum. The museum's exhibits artfully combine personal testimonies, multimedia presentations, and evocative memorabilia to provide a comprehensive understanding of the day's events. You'll be moved by the stories of courage and sacrifice shared by first responders, survivors, and victims' families. The museum's historical exhibition meticulously chronicles the events leading up to the attacks, the day itself, and its aftermath, fostering a deeper understanding of the tragedy. The Memorial Plaza offers a serene space for reflection and remembrance, ensuring the legacies of those lost will never be forgotten.

    Learn about the Events of 9/11 at the Memorial & Museum

    Start your educational journey at the 9/11 Memorial & Museum to learn about the events of September 11, 2001, and their lasting repercussions. The museum offers a detailed examination of the day's timeline, from the hijackings to the collapse of the towers, shedding light on the harrowing experiences of those affected. Multimedia exhibits and personal narratives bring you closer to the victims, survivors, and first responders who faced unimaginable circumstances. Engage with educational programs, guided tours, and public talks to broaden your knowledge of 9/11 and its impact on the world. The Memorial & Museum serves not only as a powerful reminder of the lives lost but also as a testament to the resilience of the human spirit in the face of adversity. Check out all the attractions we offer access to.


    Q: Are there any restrictions on what I can bring into the museum?
    A: Yes, large bags, backpacks, strollers and umbrellas are not allowed inside the museum. Food and drinks are not allowed in certain sections of the memorial.

    Q4: Does the 9/11 Memorial offer any educational programs for students and teachers?
    A: Yes! The 9/11 Memorial offers a variety of educational programs designed for students of all ages including field trips, workshops, guided tours and more. There are also special teacher-led resources available to help teachers prepare lesson plans related to September 11th.

    Know before you go

    Getting your ticket

    On the plaza between the Memorial and Museum, enter the box office line to redeem your pass for an admission time slot. During busy periods like summer and the holidays, we recommend visiting as early in the day as possible.

    Time to kill before your admission slot? 
    Why not get a few more things ticked off nearby while you wait! We recommend shopping and dining around the Oculus; a walk around Battery Park; a stroll down Wall Street; or the free Staten Island Ferry for views of the Statue of Liberty from the water.

    Please note

    Your pass includes general admission to the 9/11 Memorial and Museum. Guided tours are available for an additional fee payable directly to the 9/11 Memorial & Museum.

    Downloadable audio guides are available for an additional fee.

    Tips for visiting the 9/11 Memorial & Museum

    • Give yourself two hours to experience every exhibit at the museum.
    • Food and drinks are not permitted inside the museum but there is a café inside the Museum Pavilion. 
    • The historical exhibition may not be suitable for children under the age of 10.
    • A limited amount of wheelchairs are available on a first-come, first-served basis for no fee.

    For more information visit the 9/11 memorial website.

    Where you'll be

    Operating hours

    In June and July, the Museum is open daily: 9AM - 7PM 
    Please note: the box office closes at 5PM on Mondays and 5:30PM from Wednesday to Sunday.

    The Memorial is open daily: 8AM - 8PM. 

    Hours are subject to change. We recommend checking the museum’s website for the most up-to-date schedule.

    Closings & holidays

    The museum is closed on Thanksgiving Day and Christmas Day. It is also closed to the general public on September 11.

    9/11 Memorial & Museum

    (212) 266-5211

    Buy with confidence

    Free cancellation

    Plans can change, we get it. All non-activated passes are eligible for a refund within 365 days of your purchase date.

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