Relax into a bus tour. See the city from the water on a scenic cruise. Take a walking tour led by an experienced guide. All on your New York Pass®.
We get it, plans can change. That's why you have 90 days to refund your New York Pass®.
Our passes are valid for two years from when you purchase, so you can keep your plans flexible.
Most popular questions
We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.
Unfortunately, things have not returned to normal just yet, so we advise you to check attraction websites for the most up-to-date information before traveling.
If your travel plans are affected by COVID-19, your New York Pass® is now valid for two years from the date of purchase. And we are also offering refunds on unused passes up to 90 days after purchase. We’ve already updated all passes in our system (old and new), so there is no need to contact us to request this change.
If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form below. We will respond within 24hrs.