Q: Does my pass include transportation?

While our passes don&#39;t include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that&#39;s even better than a busy public bus. Just saying.

Q: Do you offer military or senior citizen discounts?

Sorry, we don&#39;t. Our passes already give you great savings on sightseeing, so, unfortunately, we can&#39;t offer any further discounted rates on individual passes.

Q: Can other people use my pass?

Pfft, this isn&#39;t your ex&#39;s Netflix account. Our passes cannot be resold or used by more than one person. We&#39;re sorry about that!

Q: I have an issue that isn’t addressed here – what do I do?

If you can&#39;t find what you&#39;re looking for on our FAQs page, please reach out to us via our<a href="https://prod3-live-chat.sprinklr.com/page?appId=66307236c8f0a1341ef3a8e1_app_300193473&amp;device=MOBILE&amp;skin=MODERN&amp;enableClose=true&amp;zoom=false&amp;webview=true" id="menur1i6k" rel="noreferrer noopener" target="_blank" title="https://prod3-live-chat.sprinklr.com/page?appid=66307236c8f0a1341ef3a8e1_app_300193473&amp;device=mobile&amp;skin=modern&amp;enableclose=true&amp;zoom=false&amp;webview=true"> Chatbot</a> and we&#39;ll point you in the right direction. This is the fastest, easiest way to get in touch.

Q: Do I need to choose attractions before I purchase?

No, there&rsquo;s no need to pick before you purchase. You can buy today and plan what you&rsquo;re going to visit later. Please note: some attractions require an advanced reservation, so we recommend making a booking as soon as you can to avoid missing out.

Question 1

Does my pass include transportation?

Accepted Answer

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

Question 2

Can I gift a pass to someone else?

Accepted Answer

As there are no names printed on your pass (only an email address is required), they make the perfect gift. All passes are valid for 12 months from the date of purchase, so you can gift them for use at a later date.

Question 3

Do you offer military or senior citizen discounts?

Accepted Answer

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

Question 4

Can other people use my pass?

Accepted Answer

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Question 5

Can I use the Go City® app to book attractions?

Accepted Answer

Some attraction partners let you book directly via the Go City® app, while others use a different booking process. You can find specific booking instructions in the 'Know before you go' section on each attraction’s page in the app or on our website.

Please note: When you make a reservation on the app, this will count towards your pass usage.

If you have an All-Inclusive Pass: your reservation must be made on a day in which your pass is, or will be, activated.

If you have an Explorer or Essentials Pass: your reservation will count as one of your choices.

If you fail to show up, or do not cancel in enough time, your reservation will still count as one of your days/choices.

Question 6

Why didn't my order go through?

Accepted Answer

First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)?

Still no luck? Double-check the card number, expiry date, and CVV are all correct. And make sure it's still valid and has enough available balance.

Sometimes, 3D Secure authentication can fail and your bank will decline the transaction as a safety precaution. Contact your bank to verify this transaction before reattempting to make a purchase.

If you would like to check the status of your order, you can do that using our automated chat service here.

Question 7

I have an issue that isn’t addressed here – what do I do?

Accepted Answer

If you can't find what you're looking for on our FAQs page, please reach out to us via our Chatbot and we'll point you in the right direction. This is the fastest, easiest way to get in touch.

Question 8

How long will it take to receive my refund?

Accepted Answer

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

If you haven't received your refund after this time, please let us know and we'll look into it for you.

Question 9

How long do I have to use my pass?

Accepted Answer

Non-activated passes are valid for one year from the date of purchase, so you have plenty of time to plan ahead!

If you would like to check when your passes expire, you can do that using our automated chat service here.

Question 10

Do I need to choose attractions before I purchase?

Accepted Answer

No, there’s no need to pick before you purchase. You can buy today and plan what you’re going to visit later.

Please note: some attractions require an advanced reservation, so we recommend making a booking as soon as you can to avoid missing out.

Question 11

Can I cancel my attraction reservation?

Accepted Answer

Reservation cancellations are at the discretion of the individual attraction. Follow the instructions in your booking confirmation or contact the attraction directly for more information.

Remember, a missed visit may be automatically redeemed from your pass, so be sure to cancel if possible and avoid losing one of your days or choices.

Question 12

Can I use my confirmation email to enter attractions?

Accepted Answer

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

Question 13

What payment methods do you accept?

Accepted Answer

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

Question 14

Why didn't I get a confirmation email?

Accepted Answer

Confirmation emails can take up to four hours to receive (remember to check your junk mail!) due to our fraud check procedure which protects you from phishing, identity theft, and payment fraud.

If you would like to check the status of your order, you can do that using our automated chat service here.

Question 15

Do you offer group discounts?

Accepted Answer

We do – if you're traveling with a group of 20 or more, you may be eligible for a group discount. Fill in this form: Go City Group Sale Request or email: groupsales@gocity.com to learn more about our special rates.

Please note: some attractions are tricky to visit in big groups, so you may be required to make separate reservations or split up to explore different attractions.

Question 16

The attractions included with my pass have changed since I made my purchase. Can I still visit the ones that used to be on the pass?

Accepted Answer

Whilst we reserve the right to change our attractions lineup at any time and are confident our passes have all the top attractions you'll want to see, we understand that changes to your travel plans can be inconvenient. Here’s what you need to know:

Refunds

If the attraction you were looking forward to visiting is no longer offered and you no longer want your pass, you can request a refund. Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes. If you purchased before May 1, 2026, you'll still be entitled to our 30-day refund policy. Visit our help center to request a refund.

Changing/Cancelling Reservations

If an attraction is no longer on the pass, you can change or cancel your reservations without any additional fees. Contact the attraction directly or log onto our reservation portal to manage your reservation.

Notification of Changes

Our app and website are always up to date, so be sure to check these out for the latest attraction information. We will not notify you if our attraction lineup changes.

Question 17

Do I need to make reservations to visit any attractions?

Accepted Answer

Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

Question 18

How do I sync my pass to the Go City app?

Accepted Answer

The Go City app is your key to exploring the city. Download for free to your Apple or Android device and follow the instructions in your confirmation email to sync your pass to the app. It’ll then be ready for scanning.

To help make your experience even better, we’ve loaded the app with tons of attraction info, tips, and a handy itinerary tool so you can plan your perfect trip.

Question 19

Are the days of my pass consecutive or non-consecutive?

Accepted Answer

The days of the All-Inclusive Pass, New York Pass, London Pass and Paris Pass are consecutive.

Once you activate your pass, this will count as your first full day. You will then have the following consecutive days, depending on the duration you have chosen, to use it. For example, if you have a 3-day pass and activate it on a Tuesday, you’ll then have Wednesday and Thursday to visit all your chosen attractions.

Please note: we are currently offering a limited flexible (non‑consecutive) option to some customers. If you have one of these passes, you can use your chosen days within 2 weeks of first use. Your expiry date will appear in the app after your first scan.

Question 20

What is the age range for a child pass?

Accepted Answer

Our child passes are for ages three to 12.

Question 21

How long is a "day" when using my pass?

Accepted Answer

Our passes are valid for full calendar days, not 24-hour periods. So, if you visit your first attraction in the afternoon and activate your pass, you’ll miss out on a morning of sightseeing. We recommend starting early, so you can get the most out of each day. Be sure to check each attraction’s opening times to plan your itinerary.

Question 22

Can I store my luggage somewhere?

Accepted Answer

Stasher has locations worldwide where you can store your luggage while you explore a city.

Exclusive to Go City customers, bookings can be made online using the coupon code GOCITYSTASHER for 10% off via the Stasher website.

Question 23

What currencies can I use to purchase a pass?

Accepted Answer

We currently accept payments in USD, GBP, EUR, SEK, HKD, SGD, and AUD.

Question 24

How can I get a refund?

Accepted Answer

Plans changed? No sweat! Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes. Click here to request a refund via our automated chat service.

If you purchased before May 1, 2026, you'll still be entitled to our 30-day refund policy.

Question 25

How do I activate my pass?

Accepted Answer

Your pass will activate when you visit your first attraction.

If you have The New York Pass
Once you activate your pass, this will count as your first full day. You will then have the following consecutive days, depending on the duration you have chosen, to use it. For example, if you have a 3-day pass and activate it on the Tuesday, you’ll then have Wednesday and Thursday to visit all your chosen attractions.

(Please note: we are currently offering a limited flexible (non‑consecutive) version of the New York Pass to some customers. If you have one of these passes, you can use your chosen days within 2 weeks of first use. Your expiry date will appear in the app after your first scan.)

If you have a New York Pass Essentials or Explorer
As soon as you scan your pass at an attraction, one of your choices will be redeemed. You’ll then have 30 days to use up your remaining choices.

Question 26

When will my pass expire once activated?

Accepted Answer

Well, it depends:

If you've purchased a New York Pass Essentials or Explorer, you'll have 30 days from first use to visit your remaining attractions.

The New York Pass is valid for the number of consecutive days you purchased. ‘Day 1’ starts when you scan your pass at your first attraction and each ‘day’ of your pass finishes at midnight. This is the case regardless of what time of day you choose to scan your first attraction.

So for instance, if you don't visit your first attraction until 5PM, that will still count as a full ‘day 1’. Please allow for this when planning your trip so you can make best use of your pass and see as much of the city as possible!

If you’ve already activated your passes, click here to check when they expire via our automated chat service.

Please note: we are currently offering a limited flexible (non‑consecutive) version of the New York Pass to some customers. If you have one of these passes, you can use your chosen days within 2 weeks of first use. Your expiry date will appear in the app after your first scan.

FAQs - The New York Pass®

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