As soon as you've purchased your pass, you can download it to the official New York Pass® app and start using it straight away.
The New York Pass® explained
- Choose your pass duration.
- Download our app.
- Use your pass to visit over 100 attractions.
When you enter your first attraction, your pass will activate. You will then have the remaining consecutive days of your chosen pass duration to visit as many attractions as you wish.
For the majority of the attractions on The New York Pass®, you can just show up, scan your pass and head straight inside. However, some tours and attractions do require you to reserve a timeslot. You can find all the information you need to pre-book in our app or on our website.
Most popular questions
We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.
Unfortunately, things have not returned to normal just yet, so we advise you to check attraction websites for the most up-to-date information before traveling.
If your travel plans are affected by COVID-19, your New York Pass® is now valid for two years from the date of purchase. And we are also offering refunds on unused passes up to 90 days after purchase. We’ve already updated all passes in our system (old and new), so there is no need to contact us to request this change.
If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form below. We will respond within 24hrs.