Using your pass

  • What is the New York Pass® and when is it activated?

    The New York Pass® provides free entry into New York City’s top attractions (for a complete list of attractions that you have access to with The New York Pass®, click the “New York Attractions” tab).

    The pass will activate once you visit your first attraction and can then be used on consecutive calendar days for the number of days purchased. 

    You have the option of selecting the pass for 1, 2, 3, 4, 5, 7, and 10 days. There is no limit to how many attractions you are able to visit with the pass, regardless of duration.

  • How does the Go City app work?

    The Go City app is your key to exploring the city. Download for free to your Apple or Android device and then follow the instructions in your confirmation email to sync your pass to the app. Once you arrive in the city, all you've got to do is show your pass at each attraction.

    Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

  • Is there a limit to how many attractions I can visit in one day?

    With The New York Pass® there is absolutely no limit to how many non-cruise attractions you can visit in one day. Scan your pass for entry at as many attractions as you wish, except for Circle Line Sightseeing Cruises which is limited to one cruise per day.

  • Can I visit the same attraction more than once?

    You can visit each attraction just once with The New York Pass®. However, you can visit as many attractions as you want.

  • Are the 2-day, 3-day, 4-day, 5-day, 7-day and 10-day passes for consecutive days?

    Your New York Pass® is to be used on consecutive calendar days. The pass will become activated once you visit your first attraction and that day will conclude at midnight as the pass goes into its second day of use and so on.

    For example, if you activate your 3-day pass on Monday, it will be active on Monday, Tuesday, and Wednesday. The pass will conclude at midnight.

  • How old do you have to be for a child pass?

    Child passes are reserved for children between the ages of three and 12 years old. Children who are two years old and younger will not need to have a New York Pass® purchased for them. Anyone 13 and older will need to purchase an adult pass.

  • Do I have to make reservations for attractions?

    Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

  • Can I store my luggage somewhere while using my New York Pass®?

    Yes! We have partnered with Stasher and New York Pass® holders can store luggage or bags while exploring the city. Exclusive to passholders only, bookings can be made online here and use the code NYCPASS for 15% off. 

  • What happens if my plans change and I can’t/don’t use The New York Pass®?

    Plans changed? No sweat! Our cancellation policy gives you 365 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

    Read our terms and conditions for more information.

  • How much can I save with The New York Pass?

    Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).

    Our savings compare the New York Pass price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.

    Please note prices at attractions can vary without notice to The New York Pass. Normal ticket values were last updated on April 1, 2023.

  • Why didn't I get a confirmation email?

    Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons:

    • You submitted an incomplete or incorrect billing address.
    • Your 3D Secure authentication failed.
    • Your bank did not process the transaction as a safety precaution and requires further authorization from you.
    • There was a typo in the email address.

    If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.

    Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

  • What is the New York Pass Savings Guarantee?

    With our passes, we guarantee that you’ll save on your sightseeing. However, if it turns out you could have saved by buying individual attraction tickets, rather than using your pass, we’ll refund you the difference. 

    You’ll need to have scanned your pass at least three time per day, every day per life of pass.  

    You can submit your claim by emailing us on [email protected]. Be sure to provide the following:   

    • Your order confirmation number (this can be found on your confirmation of purchase email).   

    • Screenshots of entry prices from the attraction's website or from any other travel websites that prove that the combined cost of attractions you visited would have been cheaper than the cost of our passes.   

    We'll review your claim and will respond within 7-10 business days.   

Buying online

  • Is it safe to buy The New York Pass® online?

    Purchasing The New York Pass® online is absolutely safe as our website is certified for safety from hackers. Our payment page is also secured by Braintree so your card information is not viewed by anyone else on the internet.

  • How far in advance can I buy The New York Pass®?

    You can purchase passes up to 24 months in advance. Two years after your purchase, the passes will no longer be valid if you have yet to activate them.

  • How will I get my pass?

    You'll get your pass via email as soon as your order is processed. Choose between two options: use your pass right on your phone with the free New York Pass® app or print your pass and guidebook at home. Links and easy-to-follow instructions for both options will be in your confirmation email.

  • I have a promotional code for the pass, how can I use it?

    Once you have arrived at the "Buy Now" page for The New York Pass®, you can scroll to the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order.

    Please keep in mind that your promo code discount cannot be stacked onto an existing online sale.

  • Do you have passes for any other destinations elsewhere in the world?

    Yes, we have dedicated passes for many other cities, which you can buy through our sister websites: and If you want to leave a Google review you can do so on our New York Pass listing.


  • How do I contact The New York Pass® customer support?

    If you're using the New York Pass app, please visit our website to find our customer support contact details. 

    If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.

    You can also call or email our customer service team using the contact details below. 

Contact us

  • Call us

    Based on where you are

    • Toll-free within the US
      +1 800 887 9103
    • Toll-free within the UK
      +44 800 090 3140
    • Toll-free within Australia
      +61 1800 316950
    • Toll-free within Mexico
      +52 (800) 2694359
    • From other countries
      (exit code) 1 617-671-1000

    Call us

    • Our call center is open 24 hours a day
      7 days a week
    • Please note our call center is closed on January 1
      (New Year's Day)