Contact The New York Pass®

The New York Pass® provides free entry into New York City’s top attractions (for a complete list of attractions that you have access to with The New York Pass®, click the “New York Attractions” tab).

The pass will activate once you visit your first attraction and can then be used on consecutive calendar days for the number of days purchased. 

You have the option of selecting the pass for 1, 2, 3, 4, 5, 7, and 10 days. There is no limit to how many attractions you are able to visit with the pass, regardless of duration.

With The New York Pass® there is absolutely no limit to how many non-cruise attractions you can visit in one day. Scan your pass for entry at as many attractions as you wish, except for Circle Line Sightseeing Cruises which is limited to one cruise per day.

You can visit each attraction just once with The New York Pass®. However, you can visit as many attractions as you want.

The New York Pass® guidebook is conveniently offered in the following languages: English, Dutch, French, German, Italian, Mandarin, Portuguese and Spanish.

You will receive a guidebook with your passes and have the option of selecting the language.

Your New York Pass® is to be used on consecutive calendar days. The pass will become activated once you visit your first attraction and that day will conclude at midnight as the pass goes into its second day of use and so on.

For example, if you activate your 3-day pass on Monday, it will be active on Monday, Tuesday, and Wednesday. The pass will conclude at midnight.

Child passes are reserved for children between the ages of three and 12 years old. Children who are two years old and younger will not need to have a New York Pass® purchased for them. Anyone 13 and older will need to purchase an adult pass.

Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

Yes! We have partnered with Stasher and New York Pass® holders can store luggage or bags while exploring the city. Exclusive to passholders only, bookings can be made online here and use the code NYCPASS for 15% off. 

Plans changed? No sweat! Our cancellation policy gives you 365 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.

Read our terms and conditions for more information.

Many countries have issued preventative responses to the virus, but that doesn’t mean you have to cut your trip short. All passes are valid for 24 months from the date of purchase. Find out more here. And remember, we are now offering refunds on unused passes up to 365 days after purchase. 

Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).

Our savings compare the New York Pass price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.

Please note prices at attractions can vary without notice to The New York Pass. Normal ticket values were last updated on April 1, 2023.

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons:

• You submitted an incomplete or incorrect billing address.
• Your 3D Secure authentication failed.
• Your bank did not process the transaction as a safety precaution and requires further authorization from you.
• There was a typo in the email address.

If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.

Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

Purchasing The New York Pass® online is absolutely safe as our website is certified for safety from hackers. Our payment page is also secured by Braintree so your card information is not viewed by anyone else on the internet.

You can purchase passes up to 24 months in advance. Two years after your purchase, the passes will no longer be valid if you have yet to activate them.

You'll get your pass via email as soon as your order is processed. Choose between two options: use your pass right on your phone with the free New York Pass® app or print your pass and guidebook at home. Links and easy-to-follow instructions for both options will be in your confirmation email.

Once you have arrived at the "Buy Now" page for The New York Pass®, you can scroll to the bottom of the page and enter your promotional code. If the code that you have entered is valid, you will see the discount reflected on the price of your order.

Please keep in mind that your promo code discount cannot be stacked onto an existing online sale.

Yes, we have dedicated passes for many other cities, which you can buy through our sister websites: gocity.com, londonpass.com, parispass.com and romeandvaticanpass.com. If you want to leave a Google review you can do so on our New York Pass listing.

If you're using the New York Pass app, please visit our website to find our customer support contact details. 

If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.

You can also call or email our customer service team using the contact details below.